Understanding the Real Message

Co-Sponsored by the National Association of Certified Valuators and Analysts®  (NACVA®) 

	Program Description		Who Should Attend
	How You Will Benefit		Schedule

Program Description
Understanding communication is a critical and complicated, complex process. We learn early to listen to what people say; not what they did not say or what they really mean. Using forensic linguistics, we will break down the communication process and help the attendee better understand what is being communicated, what is not, and why precise and accurate communication results in better, factual, and more ethical decision making. The process includes asking the right question, the right way, at the right time. Equally important is the minimization of contamination.

Contamination is anything that affects communication. Questions contaminate, the number of interviewers contaminate, interview locations contaminate, even the absence of contamination contaminates.

Attendees will learn the skills necessary to understand the communication process through lecture and real-life examples, preparing them to become better communicators and ethical decision makers.

How You Will Benefit
After completing this course, attendees will be able to:

• Recognize and interpret partial truths
• Assess the ethical importance of proper question structure to ascertain the truth
• Identify how to acquire the truth through proper questioning and analysis
• Use mutually understood words/phrases to reduce “wiggle”
• Create carefully structured questions to eliminate contamination
• Compose and ask simple questions, then listen 

Take Aways
Improve their ability to better understand communication and, as a result, be better positioned to make better and more ethical decisions.

Delivery Method Group Internet-Based Program Level Intermediate Advanced Preparation None Prerequisites Previous training or research on subject matter being taught. Such persons are often at a mid-level within the organization, with operational and/or supervisory responsibilities.    Accounting (Governmental) 1 Total CPE Hours   1

For NASBA sponsorship information, including refund, complaint, and/or program cancelation policies, click here.